[PENDING CLIENT REVIEW — bracketed items must be confirmed by EVERLANE FASHION LLC before launch. This draft is not legal advice.]
We want you to be happy with your purchase from EVERLANE FASHION LLC. This policy explains how returns, exchanges and refunds work. It does not limit any rights you have under applicable law.
1. Return window
You may return eligible items within [30] days [confirm] of the date your order was delivered.
2. Eligibility and condition
To be eligible for a return, items must be unused, unworn, unwashed and in their original condition, with all original tags and packaging. We may decline a return that does not meet these requirements and will explain why; in that case we will return the item to you [at your cost — confirm].
3. Non-returnable items
Unless the item arrived damaged, defective or incorrect, the following cannot be returned: [confirm list] items marked "Final Sale" at the time of purchase; intimates, underwear, swimwear and earrings (for hygiene reasons); gift cards; and personalized or custom-made items. Non-returnable status is shown on the product page before purchase.
4. How to start a return
Email returns@everlanefashions.com with your order number, the item(s) you want to return and the reason. We will reply with return instructions and the return address. Please do not send items back without first contacting us, as unannounced returns may be delayed. Return address: EVERLANE FASHION LLC, 908 James Street, Bainbridge, GA 39817, USA [confirm — may differ if returns go to a fulfillment partner].
5. Return shipping costs
[Confirm one option:] [Customers are responsible for return shipping costs, and original shipping charges are non-refundable] / [We provide a prepaid return label; a return shipping fee of $[X] will be deducted from your refund] / [Returns are free]. For items that arrived damaged, defective or incorrect, we cover return shipping. We do not charge restocking fees.
6. Refunds
After we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within [5–10] business days [confirm] of approval. Your bank or card issuer may take additional time to post the credit to your account. Original shipping charges are [non-refundable / refundable — confirm], except where the return is due to our error.
7. Exchanges
The quickest way to get a different size or color is to return the original item for a refund and place a new order. [Confirm if direct exchanges are offered.]
8. Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email returns@everlanefashions.com within [7] days [confirm] of delivery with your order number and photos. We will offer a replacement or a full refund, including shipping costs for that item.
9. Order cancellations
To cancel or change an order, contact support@everlanefashions.com as soon as possible. Orders that have not yet shipped can usually be cancelled for a full refund. Once an order has shipped, please follow the return process above.
10. Questions or problems
If you have any concern about a charge, refund or return, please contact us first at returns@everlanefashions.com or +1 229-547-5600 — we will work with you to resolve it promptly. Nothing in this policy affects your rights with your card issuer or under applicable law.
EVERLANE FASHION LLC · 908 James Street, Bainbridge, GA 39817, USA · support@everlanefashions.com · +1 229-547-5600
Last updated: [date]