[PENDING CLIENT REVIEW — bracketed items must be confirmed by EVERLANE FASHION LLC before launch. This draft is not legal advice.]
This Shipping Policy applies to orders placed with EVERLANE FASHION LLC ("Everlane Fashion," "we," "us") at everlanefashions.com.
1. Order processing
Orders are processed after payment has been confirmed. We aim to process orders within [1–3] business days [confirm], excluding weekends and U.S. federal holidays. During sales, holidays or periods of high demand, processing may take longer; if so, we will tell you as described in Section 4.
2. Shipping methods and costs
Orders ship via the carriers and shipping methods available at the time of purchase. The shipping options and costs available for your address are shown at checkout before you pay. [Confirm: shipping destinations — e.g., United States only.]
3. Delivery estimates
Delivery times vary based on your location, the shipping method selected, carrier performance and product availability. Any delivery dates shown at checkout or in emails are estimates provided by carriers, not guarantees. Once an order has been handed to the carrier, transit time is controlled by the carrier.
4. Shipping delays and your right to cancel
If we do not state a shipping time for an item, we will ship it within 30 days of receiving your properly completed order. If we are unable to ship within the stated time (or within 30 days where no time is stated), we will notify you promptly by email, give you a revised shipping date, and offer you the option to cancel the order for a full refund of the amount paid for the unshipped item(s). If you choose to cancel, or if we cannot ship at all, we will issue the refund to your original payment method within the time required by law (generally within 7 business days for card payments).
5. Order tracking
When tracking is available for your shipment, we will email you a tracking number and link once your order ships. You can also check your order status by signing in to your account or using the order status link in your confirmation email. See Order Tracking.
6. Address accuracy
Please make sure your shipping address is complete and correct. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply, and we will tell you the amount before charging it.
7. Lost, stolen or damaged packages
If your package appears lost, is marked delivered but has not arrived, or arrives damaged, please email support@everlanefashions.com within [7] days [confirm] of the expected or reported delivery date, with your order number (and photos for damage). We will work with the carrier and you to resolve the issue, which may include a replacement or refund where appropriate.
8. Taxes and duties
Applicable sales taxes are calculated and shown at checkout. [If international shipping is offered: import duties and taxes may be charged by the destination country and are the customer's responsibility unless stated otherwise at checkout.]
9. Contact us
EVERLANE FASHION LLC
908 James Street, Bainbridge, GA 39817, USA
Email: support@everlanefashions.com
Phone: +1 229-547-5600
Last updated: [date]