Refund policy
We want you to know how returns work before you buy. Please read this before you ask to send an item back. Effective date: November 14, 2026.
Return window
You can request a return on an eligible item within 14 days after delivery. Email us during that window so we can review the request and send you instructions.
Condition of returned items
For a standard return, the item should be unworn and unused, unwashed and unaltered, and in its original condition, with tags and original packaging where those apply.
If an item has been used, washed, altered, or damaged after it was delivered, it may not qualify for a standard change-of-mind return. This does not affect rights that cannot be taken away under applicable law.
Promotional and discounted items
Items sold as part of a promotion, special offer, or discount are generally final sale. That means they are not eligible for a change-of-mind return, unless the offer terms say otherwise.
This does not limit your rights if an item is faulty, damaged, not as described, or sent by mistake. We will review those issues in line with applicable law.
How to request a return
Please email returns@everlanefashions.com before you send anything back. Include:
- Your order number
- The name of the item
- The reason for the request
- Clear photos if the item arrived damaged, faulty, or incorrect
Wait for our return instructions before you mail the item. If you send it back without contacting us first, it may take longer for us to review your request.
Who pays for return shipping
If you asked for the return yourself, such as a change of mind or choosing the wrong size, you are responsible for the return shipping cost.
If we sent the wrong item, or it arrived damaged or defective, EVERLANE FASHION LLC will cover the return shipping cost.
Refunds
We may inspect a returned item after it arrives. If the return is approved, we will process the refund to your original payment method, where that applies, within 1 to 14 days after approval.
It can take longer for the refund to show up in your account, depending on your payment provider or bank. That part may be outside our control.
Damaged, defective, or incorrect items
If something is wrong with an item you received, email returns@everlanefashions.com. Include your order number and explain the issue. Photos are helpful when they apply. We will review the report and contact you about the next steps.
Cancelling or changing an order
If you need to change or cancel an order, email support@everlanefashions.com as soon as you can. We cannot promise a change or cancellation once an order has entered fulfillment or has shipped.
Returns contact
Returns: returns@everlanefashions.com
Customer support: support@everlanefashions.com
Phone: +1 229-547-5600
Business address:
EVERLANE FASHION LLC
908 James Street
Bainbridge, GA 39817
United States